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Options A – Always B – Frequently C – Occasionally D – Never
1. You listen patiently when an employee complains .
Always
Frequently
Occasionally
Never
2.You encourage an employee to speak about his problems .
3.You remain composed even if the employee flares up
4. You decide on an action plan to solve the existing problem .
5. You provide a counseling service to handle confidential problems
6. You ensure that the pace of work is not affected due to a dissatisfied employee .
7 You make efforts to prevent misunderstandings .
8. You are not swayed by emotions while dismissing an employee
9. You help a dismissed employee find another job .
10. You ensure that the dismissed employee remains calm
11You believe in taking strict action against regular absentees
12. You keep a record of leaves and discuss them with the employee
13.You discuss the salary before offering a job
14. You set minimum requirements to screen candidates .
15 You ask the candidate if he/she is able and willing to do the job .
