How to talk over the phone

Two complete strangers are instantly accessible with the help of a strong communication tool called the telephone. Conduct a telecom successfully by:

1. Speaking clearly and at a pace is not too fast/slow for the listener.
2. Being conscious about being polite and friendly while conversing.
3. Remembering that a smiling voice invites a positive response.
4. Not forgetting the return calls you have to make.
5. Repeating your number and name if you are not acquainted with the other person.
6. Avoid using ‘I' as far as possible.
7. Faxing/e-mailing long messages rather than using the answering machine.
8. Repeating your main purpose for calling before ending the conversation.

 

Using information technology

 

 

Tips on penning a letter

 

 

1. Order your thoughts or make notes before actually writing.
2. Avoid using complicated words or abstract terms as they may lead to obscure meanings.
3. Your assistant could handle routine letters.
4. Try to visualize the reader while penning your thoughts in a letter.
5. A good letter needs to be clean, optimistic and to the point.
6. A letter's introduction could explain the reason for writing
7. Prefer naming the person rather than writing the designation of the person to whom you write.
8. Make your business proposal sound attractive.
9. The reader generally appreciates appropriate humor.