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FREE online courses on CRM - Developing People-The Key To Success - Managerial Inputs in Development - Encourage Mutual Support

 

 

 

If there is friendly competition in your office, subordinates can develop and grow if targets are realistic and everyone can win. But use it sparingly as a means for advancement, because it has the potential to quickly degenerate into conflict. Keep teamwork and achievement of organizational objectives uppermost in your list of priorities.  Avoid the following:

 

  • Unclear or over-lapping boundaries
  • Unclear goals
  • Insufficient resources, unfairly distributed
  • Hazy values
  • Vague standards of performance appraisal
  • Incompatible personalities
  • Poor communications

 

Conflict is not always avoidable because of underlying human situations, but take the trouble to get to know your team well and understand their deeper selves, which may help in defusing situations.
 

Conflict from external sources may not be amenable to easy solutions, but it helps if you take staff into confidence and enlist their participation to bash on and achieve departmental goals, using good communications to enhance positive attitudes and feelings.  Some suggestions to consider:

 

  1. Listen to your staff, and encourage them to listen to each other
  2. Keep track of mutual relationships in the interests of the team
  3. Don't let them jump to conclusions; encourage data-based analysis, not ‘hunches'
  4. Create opportunities for them to help each other
  5. Use mentoring
  6. Train subordinates to coach each other
  7. Encourage people to counsel each other on work/ personal problems
  8. Give stronger recognition to team identity, to create a  feeling of excitement in hurtling jointly towards achievements/ rewards.
  9. Divide and rule ultimately backfires on the oppressor.

 

QUESTIONS:

 

  1. How would you go about achieving departmental and organizational objectives?  Would you need to create ‘team spirit', or enhance it?   

 

  1. What are the steps involved in creating a situation where a team is unfocused and internal conflicts are imminent? How can these undesirables be avoided?

 

 

 

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