FREE online courses on CRM - Developing People-The Key To Success - Support
- Inform And Involve
“Gentlemen, we are getting killed on the beaches. Let's go inland
and be
killed”.
--- General Norman Cota, Omaha beach, Normandy, June 6, 1944.
People are like mould: kept long enough in the dark (the darkness of ignorance),
and they'll feed off the host (organization) itself, leaving it hollow.
Many companies have a policy of sending
circular letters containing organizational news, through regular meetings,
level to lower level, or even more formalized presentations to select groups,
their style/periodicity varying one from another, so as to keep its people
informed. The whole idea is to beat the rumour mills,
the grapevine, which is so often accurate that disinformation planted there could cause serious damage. If you want
your
people to develop, tell them
about:
- What
you all are there for, and what the organization's goals are
- How
these concern their department: what is our linking role?
- How
well are we doing in meeting these goals?
- How
the Company is doing at home and abroad
- The
changes taking place (internal/ external)
-
General news, good and
bad, creating familial ties
Bottom-up (not exactly as in ‘sundowner'!)
i.e. reverse 2-way communication, is important
for the following
reasons/factors:
-
Confirmation that the message has been received, and received accurately
-
Enhances understanding, invites staff commitment/suggestions (positive
feedback)
-
Reveals whether the method of disseminating
information works?
- How
good is the quality/ quantity of information that reaches you?
- Can
you question, ask for more?
- Is it
effective vis-a vis timing, clarity, relevance, frequency, accuracy?
- Can
it be 2-way, face-to-face?
- Does
the reverse message, back up to the Top, reach/ distortion? / Who listens??
- Is
the system maintained, up-rated ?
- Make
sure you get the answers; everyone, including you, may be left out in the cold.
QUESTION:
- Why
and how do men and mould resemble each other?
Explain and expand.
- Is
your office a hotbed of gossip and rumor? What will you do about it, now that
you are the new manager? What will you be addressing yourself to, and what
symptoms will look for to tell of trouble/ positive signs towards improvement?
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