FREE online courses on ELECTRONIC ETIQUITTE - CELLULAR PHONES

 

It seems that there was a time when the only people who needed cellular phones were doctors and undertakers. Now, cellular phones are a requirement for many salespeople, especially those who are often "on the road". Regardless of how you might use yours, there are some basic rules to keep in mind.

 

Since cellular phones go almost anywhere, be sensitive to your environment when you call people. For example, be careful not to stand near a noisy place such as a construction site. Also, be considerate of those around you. Recently I was in a library and someone was loudly chatting away on his phone, while people were trying to concentrate.

 

Another "call to courtesy" is when you meet with a client in a place away from the office. A restaurant, for example, allows you to get away from the distractions of an office. Therefore, unless you're expecting an emergency call, shut the cellular phone off. Your clients will appreciate it if you're not taking calls with food in your mouth.

 

Your clients will also appreciate it if you refrain from talking to them on your phone while you're driving. This is because you're unable to give them your full attention. People can sense when we're not completely listening. Remember, it's better to stop the car and then call clients. The conversation will be focused, and you'll be able to communicate more successfully.

 

All of our electronic "tools" can never take the place of direct interpersonal communication. Take a look at your client list and think about all the numbers you have to reach them. Remember, there are people behind those digits who want to connect with you. Whatever "tool" you use, make sure it will get the job done with grace and style.