FREE online courses on Effective Meeting Facilitation - Sample Forms Tools Checklists - 7 LOOKING FOR SOLUTIONS - STEPS IN PROBLEM SOLVING

 

Prepare in advance for the meeting -- gather as much useful information as possible.

Agree to meet when there is time to work through a problem.

 

At the meeting:

 

• Exchange view points
• Define general characteristics a solution should have (criteria)
• Identify sources of the conflict
• Identify goals and hoped-for outcomes (Formulate a clear statement of what you want to happen)
• Identify any sub-issues that need to be resolved
• Consider many options for achieving the goals
• Weigh the good and bad of each option (What would happen if...)
• Make a decision
• Develop an implementation plan (who will do what by when)

 

Check back to see if the solution is working.