FREE online courses on Electronic Mail Etiquette - Subject lines
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Always include a subject line in your
message. Almost all mailers present you with the subject line when you browse
your mailbox, and it's often the only clue the recipient has about the contents
when filing and searching for messages.
·
Make the subject line meaningful. For
example, sending a message to WordPerfect Technical Support with the subject
"WordPerfect" is practically as unhelpful as having no subject at all.
·
If you are replying to a message but
are changing the subject of the conversation, change the subject too - or better
still, start a new message altogether. The subject is usually the easiest way to
follow the thread of a conversation, so changing the conversation without
changing the subject can be confusing and can make filing difficult.
