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FREE online courses on Etiquette in Business - An Advantage Of Polish

 

One advantage of polish is that one's opponent can never tell what is going on under the glazed surface of highly finished manners, whereas an unfinished surface is all too easily penetrated. And since business encounters are often played like poker hands, it is surely a bad plan to be playing with a mind-reader who can plainly divine his opponent's cards, while his own are unrevealed.

 

Manners that can by any possibility be construed as mincing, foppish or effeminate are not recommended; but a gentleman who says “Good morning” to his employees and who invariably treats all women as “ladies,” does not half so much flatter their vanity as win their respect for himself as a gentleman. Again, good manners are, after all, nothing but courteous consideration of other people's interests and feelings. That being true, does it not follow that all customers, superior officers and employees prefer an executive whose good manners imply consideration of his customer's, his company's and his employee's interest as well as merely his own?

 

 

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