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Raghav is a clothing manufacturer. One of his best customers had placed a large order that seemed to be impossible to meet without diverting workers from jobs to other clients.

He called together the whole executive team to look for a solution to the problem. Megha, the head of manufacturing, wanted to hire tailors on a temporary basis to fill the order. The finance director, Akhil, regarded this as costly and uncertain, and suggested sub-contracting the work to another supplier.

Gaurav, from marketing, asked if any body had contacted the customers to see if deliveries could be re-scheduled. Meghna immediately saw that, given this leeway, he could organize production, and meet all the demands with little delay. All the customers agreed to the new schedules, the improved workflow actually cut cost, and everybody was satisfied.