Free online Course on Knowing Your Customer
Introduction
Being a sales assistant involves much more than simply
directing customers to the right shelf and then taking the money, since
customers needs are much complex and also since customers speak in a code that
requires some interpretation.
Therefore customer-
oriented thinking requires the company to define customer needs from the
customer point of view and therefore requires an outside-in perspective which
starts with a well-defined market, focus on customer needs, coordination of all
the activities that will affect customers, and lastly, producing profits through
creating customer satisfaction.
Benefits
This
programme will help you,
- To
be more focused by identifying customer's real needs.
-
Encourage customer loyalty by improving service.
-
Build relationships with customers.
- Get
more job satisfaction in return.