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Free online Course on Quality Improvement

To become a market leader and to sustain the leadership of the company, a constant goal of the management at all levels of organization should be to strive for customer satisfaction and continuous improvement.


Quality improvement is defined as actions taken throughout the organization, to increase the effectiveness and efficiency of activities and processes in order to provide benefits to both the organization and the customer.


The quality of a product or service is important to remain competitive and that may be possible only by continuous improvement in all aspects of business. The moment improvement stops, relative competitiveness of the product begins to fall and ultimately makes it difficult for survival of the business.


Every member of the organization should develop conscious awareness that each process can be performed more effectively and more efficiently with fewer wastes and less resources. There is scope for improvement in all areas of activities.


Increase in effectiveness and efficiency benefits all stakeholders including customers, employees and society. Continuous quality improvement enhances the ability of the organization to compete in market-place and provides an opportunity to members to contribute, grow and excel their performance and creativity.



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