FREE online courses on Quality Management System - Quality Management System Principles

 

Process approach to quality management: Any activity or operation, which receives inputs and transforms them to outputs, can be considered as a process. Almost all product and service activities and operations are processes.

 

An organization produces and supplies its products and/or services through a series of specialized activities and processes carried out by several functional departments. The quality management system typically applies to and interacts with all activities pertinent to the quality of a product and/or service.  It can be explained through a generic process model, which involves all inter-linked activities, right from initial identification of customer needs and expectations, design, production and delivery of the product and/or services to final satisfaction of the customer.

 

The systematic identification and management of network of several functional processes employed within the organization is referred to as the “process approach” to quality management.

 

The following figure of the process model presents the generic quality management system. In this model, all organizational processes which are essential for management of quality are grouped into four major headings:

 

• Management responsibility
• Resource management
• Product and/or service realization and
• Measurement, analysis and improvement