FREE online courses on Quality Management System - Quality Management System

 

Quality management system is integration of organizational structure; procedures, processes and resources needed to implement quality management.

 

A quality management system has to meet the interrelated needs and expectations of both the customer and the organization.

 

Customer's needs and expectations: For the customer, there is need for confidence in the ability of the organization to deliver the desired quality, consistently at competitive price.

 

Organization's needs and interests: For the organization, there is a business need to attain and to maintain the desired quality at an optimum cost. This can be possible by efficient utilization of technological, human and material resources available to the organization.

 

An effective quality management system should be designed to satisfy the customer needs and expectations while serving to protect the organization's interests. Quality management system guides the coordinated actions of people, machines and information to achieve quality objectives.

 

The quality management system puts into practice the cost-effective concepts of getting it right first time, every time. Quality management starts with identification of customer needs and quality requirements and ends only when the product has been placed in the hands of the customer who remains satisfied.