FREE online courses on Quality Management System - Quality Planning - 2  Determine the methods to reach the goals

 

After the goals are set, the next activity in planning process is to determine and define the methods to reach those goals.  This activity can be performed in the following steps.

 

• Identify the customers (internal/external)
• Determine the customer needs
• Design the products which can meet the customer needs
• Develop appropriate processes which can produce and deliver the design product
• Establish a management system to manage the quality of products and processes