Quality Planning

 

Quality Planning

 

Quality planning is the activity of developing the products and processes required to meet customer needs.

 

Quality planning basically involves the following activities:

• Setting the quality goals
• Developing the products and processes required to meet those goals
• Preparation of quality plans

 

Quality planning is applicable to all kinds of products, services, processes and business outputs related to the external and internal customers of the organization. Quality planning is required for finished and semi-finished products processed at various stages of operations. These include final products, services and semi-finished products like raw materials, components, purchase orders, contracts, reports, etc.  In the same way, planning is applicable to various internal business processes like preparation of offer, making invoices, production of product, delivery of products, recruitment of employees, training, documentation, etc.