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FREE online courses on What is ISO 9000 - How does the ISO 9000 family of standards work

 

The requirements for a quality system have been standardized – but most of us like to think our business is unique. So how does ISO 9000 allow for the diversity of say, on the one hand, a "Mr. and Mrs." enterprise, and on the other, to a multinational manufacturing company with service components, or a public utility, or a government administration?

 

The answer is that ISO 9000 lays down what requirements your quality system must meet, but does not dictate how they should be met in your organization – which leaves great scope and flexibility for implementation in different business sectors and business cultures...as well as different national cultures.

 

So, the ISO 9000 family includes standards that give organizations guidance and requirements on what constitutes an effective quality management system. ISO 9004-1 (and the other parts of ISO 9004) are the standards giving guidelines on the elements of quality management and a quality system.

 

The family also includes models against which this system can be audited to give the organization and its clients assurance that the system is operating effectively. The three quality assurance models are ISO 9001, ISO 9002 and ISO 9003.

 

Lastly, the family includes a standard on terminology, and other standards, which can be described as "supporting tools", that give guidance on specific aspects, such as auditing quality systems.

 

 

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