“Things derive their
being from nature by mutual dependence and are nothing in themselves.”
- Nagarjuna
Great organizations are ‘one people' in many different bodies.
In a ‘one-whole'organization,
though the individual focuses his attention on the specific area of work
assigned to him, he doesn't do this in isolation. The concerns,vision and goals of the organization
are never lost sight of. His responses to the customer, whether internal or
external, always come from the reference point of the larger ‘one-whole'.
Everyone likes to visit
an organization where employees attend to your problems patiently.
When an individual responds, “This is not my area. Find out from the right person”, he is not
responding from the frame of reference of the one big whole but from his own
frame of reference; an attitude, which is detrimental, both, for him and the
organization.
If you are in a team, where people are confident, constantly
aware of and focused on a common goal, action oriented and considerate, you get
carried away with them towards your destination, anyhow, in spite of yourself.