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Free Online course on Know Your Customers

Course Objectives:

Customer- oriented thinking requires the company to define customer needs from the customer point of view and therefore requires an outside-in perspective which starts with a well-defined market, focus on customer needs, coordination of all the activities that will affect customers, and lastly, producing profits through creating customer satisfaction


This program will help you

  • To be more focused by identifying customer’s real needs.
  • Encourage customer loyalty by improving service.
  • Build relationships with customers.
  • Get more job satisfaction in return.

Course Fee:  FREE

Course Duration: 10 hours

Course Outline:

  • Have the right attitude

  • Be Polite

  • Respect the customer

  • Understand what the customer needs

  • Listen to what the customer wants

  • Satisfying Customer Needs Will Give Personal Satisfaction

System Requirements
The Minimum System Requirements are:

  • Microsoft Windows 95, Windows 98, Windows 2000 or Windows NT

  • Microsoft Internet Explorer 5.0 or above 

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