Free Online course on Know Your Customers

Course Objectives:
Customer- oriented thinking requires the company to define customer needs from the customer point of view and therefore requires an outside-in perspective which starts with a well-defined market, focus on customer needs, coordination of all the activities that will affect customers, and lastly, producing profits through creating customer satisfaction

Benefits:
This program will help you,

• To be more focused by identifying customer’s real needs.
• Encourage customer loyalty by improving service.
• Build relationships with customers.
• Get more job satisfaction in return.

Course Fee:  FREE

Course Duration: 10 hours

Course Outline:

• Have the right attitude

• Be Polite

• Respect the customer

• Understand what the customer needs

• Listen to what the customer wants

• Satisfying Customer Needs Will Give Personal Satisfaction

System Requirements
The Minimum System Requirements are:

• Microsoft Windows 95, Windows 98, Windows 2000 or Windows NT

• Microsoft Internet Explorer 5.0 or above