Free Online course on Small Call Center Management

Course Objectives: Learn about what's involved in setting up a small call center and how to manage it.

Course Fee: FREE

Course Duration: 2 hours

Course Outline:

• Advice for Managers of Small Call Centers


• Developing a Systematic Planning Process


• What to do?

System Requirements
The Minimum System Requirements are:

• Microsoft Windows 95, Windows 98, Windows 2000 or Windows NT

• Microsoft Internet Explorer 5.0 or above