Free Online course on Customer Relationship Management (CRM)

Course Objectives:
Customer Relationship Management (CRM) is changing the concept of selling products in the market. It is re-defining the relationship between the shoppers and the marketers.

Benefits:

• CRM helps to achieve a new relationship with the customers
• It accentuates on customer satisfaction
• It further takes care of the financial benefits of the company

Course Fee:  FREE

Course Duration: 15 hours

Course Outline:

• The Importance of Customer Relationship

• Factors Influencing Customers

• Elements of Customer Marketing

• Implementation of Customer Marketing

• Case Study

System Requirements
The Minimum System Requirements are:

• Microsoft Windows 95, Windows 98, Windows 2000 or Windows NT

• Microsoft Internet Explorer 5.0 or above