var tocTab = new Array();
tocTab[0] = new Array ("0", "", "Small Call Center Management_cover.html");
tocTab[1] = new Array ("1", "Small Call Center Management", "Small Call Center Management\\Small Call Center Management\\Advice for Managers of Small Call Centers.html"); 
tocTab[2] = new Array ("1.1", "Advice for Managers of Small Call Centers", "Small Call Center Management\\Small Call Center Management\\Advice for Managers of Small Call Centers.html"); 
tocTab[3] = new Array ("1.2", "Get the Laws of Call Center Nature Working for You", "Small Call Center Management\\Small Call Center Management\\Get the Laws of Call Center Nature Working for You.html"); 
tocTab[4] = new Array ("1.3", "Develop a Systematic Planning Process", "Small Call Center Management\\Small Call Center Management\\Develop a Systematic Planning Process.html"); 
tocTab[5] = new Array ("1.4", "What to do fast", "Small Call Center Management\\Small Call Center Management\\What to do fast.html"); 
tocTab[6] = new Array ("1.4.1", "First and foremost", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_0"); 
tocTab[7] = new Array ("1.4.2", "Improve Predictability", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_1"); 
tocTab[8] = new Array ("1.4.3", "Speculate", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_2"); 
tocTab[9] = new Array ("1.4.4", "Create a flow chart", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_3"); 
tocTab[10] = new Array ("1.4.5", "Reports and computer software", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_4"); 
tocTab[11] = new Array ("1.4.6", "Training and grooming", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_5"); 
tocTab[12] = new Array ("1.4.7", "Forecasting", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_6"); 
tocTab[13] = new Array ("1.4.8", "Get your numbers right from the top", "Small Call Center Management\\Small Call Center Management\\What to do fast.html#st_7"); 
tocTab[14] = new Array ("1.5", "Worth the Effort", "Small Call Center Management\\Small Call Center Management\\Worth the Effort.html"); 
var nCols = 3;