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            Always           Sometimes               Never

    3   The bread you got from the store is stale You go back and exchanged it.  

    5    Your employee is regularly late for work; you call him to your office 

6. Your subordinates work well during your absence. On returning you appreciate their efforts.

           Always           Sometimes               Never

     7     You are able to express your problems to your boss concerning the work.

            Always           Sometimes               Never

8. You purchase a dress, but realize later that you want another color. You go to the shop and exchange it for another dress.

9. Your son's teacher is not checking the notebooks properly. You bring this to her notice positively.

10. Your neighbor throws rubbish and creates a mess. You tell him/her about the inconvenience caused to you.

11. Your co-worker is wearing a smart outfit. You compliment him/her with a smile.