FREE online courses on CRM - Developing People-The Key To Success - Your
People - Induct New Recruits
For a new employee, the
first day on the job can be a nightmare: all the faces are unfamiliar, as are the
surroundings, the culture and the work. Stress can reach peak levels. But if he is immediately taken over by a
‘mentor' who explains the main areas of work, the major customers etc., it all
starts to fall into place. Sink or
swim is wasteful, gives your outfit a bad image in the job market, can result in
de-motivated staff, and can lose you a valuable potential team-member.
The process of
developing people starts the day they arrive. You should actively associate
yourself with the recruitment process! These early impressions last long… you'll
never regret the extra effort!
Ensure that he gets correct information: before the grapevine gets
to him. Put him through a checklist-based run-up right up to service rules. The faster he
adjusts, the faster the returns. If your company has an in-house induction
program, back it up with your own department-specific inputs.
And as a fitting finale, put a ‘shepherd' with
the new man to save him from pitfalls and precipices, (perhaps your deputy). It may form the basis of a long and
richly rewarding relationship between the two, and remember, 1 + 1 = 11!
QUESTIONS:
1. Why is a proper system of inducting new
recruits so important?
2. What does your ideal induction policy
look like? Explain, with reasoning to support your arguments.