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FREE online courses on CRM - Developing People-The Key To Success - Your People - Pay Attention To Your Staff

 

 

 

You have to pay attention to people to see they develop, and maintain rapport. You have to ‘pat' them a few times daily. It's a reassurance mechanism going back to our distant past, when membership of the tribe meant life.


Psychologists call it ‘stroking', the most powerful being positive strokes
. Open praise and recognition. Need for strokes is so powerful that even negative strokes are better than no strokes at all.  No strokes mean people lose confidence, lose their moorings within the ‘tribe', and may turn into socialisers, chatting to everyone in the office. Strokes need regular face-to-face contact. Receiving regular personal recognition increases loyalty and desire to surpass oneself. Watch the boss who laughs, and who visits his ailing staff at home; they will propel him to the top!  Practice the art of MBWA ---- management by walking about---- administering strokes whilst cruising your domain, and see the results.

               

QUESTIONS:

 

1. How good are you at giving ‘strokes'? What do you understand by this term, and   how would you comply with the need?

2.Why is it necessary to give regular ‘strokes' to your staff? Bring out the underlying psychology behind the practice.

 

 

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