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FREE online courses on ECOMMERCE FUNDAMENTALS - E commerce Initiatives in
India - Customer care |
Samsung India Electronics
guarantees its customer 24-hour service in the metros and 48-hour service in
the non-metros. In a bid to streamline its post sales service through the Net,
the company has come up with a foolproof system, which is triggered in case it
can't stick to the deadlines.
·
When a customer makes an
online call at www.samsungindia.com, he/she is given a unique customer ID detailing the product
specifications and customer data.
·
The information goes to the
authorized service centre (ASC) nearest to the customer after which a
confirmation mail is sent to the customer.
·
If the call is not attended to
in three days after registration, it is automatically forwarded to the
factory-owned service centers.
·
If the call is not attended to
in seven days, it goes to the service head office at Noida.
·
After the call is closed, a
message is sent to the customer.
